Regulated, Protected, Accountable - Papilio's Regulatory Bodies
We are proud to be regulated by three of the most respected bodies in the UK property industry: the Royal Institution of Chartered Surveyors (RICS), the Property Redress Scheme (PRS) and the Tenancy Deposit Scheme (TDS).
Together, these three accreditations represent something we have built our business around from day one: the belief that clients — both landlords and occupiers — deserve a management partner they can hold to account.
Why regulation matters in commercial property management
The commercial property management sector is not subject to statutory regulation. There is no legal requirement for a firm to hold professional qualifications, protect client money, or offer independent redress. Any firm can offer property management services regardless of its experience, conduct, or financial controls.
This makes choosing a management partner important. Our decision to obtain all three accreditations demonstrates our commitment to high standards.
RICS: The professional standard
As an RICS-regulated firm, Papilio upholds the highest professional standards. Our chartered team is qualified in property management, building consultancy, lease advisory, and surveying, and each member adheres to the RICS Rules of Conduct.
Our service charge management complies with the RICS Service Charge Code, and client funds are held in segregated, protected accounts. All recommendations are based on chartered expertise and carry professional accountability.
Property Redress Scheme: Independent resolution for our clients
Papilio is a registered member of the Property Redress Scheme, a government-approved independent provider. If a client is not satisfied with our internal response to a complaint, they have access to a formal, impartial resolution process.
The PRS offers independent adjudication and mediation, providing landlords and occupiers with a fair process to resolve concerns. Our framework ensures transparency and gives clients formal recourse when needed.
Tenancy Deposit Scheme: Protecting occupier interests
As a Tenancy Deposit Scheme member, Papilio protects client deposits in accordance with statutory requirements. The TDS offers independent dispute resolution, ensuring occupiers’ funds are secure and disputes are handled fairly.
For our landlord clients, TDS membership is also a clear signal to occupiers that the building they are moving into is managed by a professional firm — one that takes its obligations seriously.
What this means for our clients
Together, RICS, PRS, and TDS membership ensures every Papilio client benefits from:
- A chartered, professionally qualified team accountable to the highest conduct standards in the industry.
- Segregated, protected client money that cannot be co-mingled with our own funds.
- Independent redress through the Property Redress Scheme if complaints cannot be resolved internally.
- Deposit protection and impartial dispute resolution through the Tenancy Deposit Scheme.
These credentials form the framework we use daily for every client and every building we manage.
Our commitment has always been to manage each building as if it were our own. These accreditations are the professional foundation that underpins that promise.
To learn more about working with Papilio, visit papilioproperty.co.uk or contact our team to discuss your portfolio.